Seller
The seller books parcel collection. Collection can be booked until 22:00. The seller receives a unique code by email and SMS to write clearly on the parcel, which is then placed in the mailbox or outside the door.
Home to Home – convenient deliveries between individuals
With Home to Home, Early Bird collects the parcel directly from the sender and delivers it all the way to the recipient's home – without a label and without hassle. It is ideal for people buying and selling on the second-hand market. Collection can be booked until 22:00 for collection that same night.
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Why choose Home to Home?
Three steps from your flow to the customer's mailbox or door, without the recipient needing to be present at a specific time.
Labelless collection directly from home
The sender never needs to print a label or visit a service point. When booking, the sender receives a unique code to write on the parcel, which is then placed in the mailbox or by the door. An Early Bird carrier collects it during the night.
Nordic Swan Ecolabelled delivery
Early Bird Home to Home carries the Nordic Swan Ecolabel – an independent ecolabel that sets stringent requirements for climate impact, sustainability and responsibility throughout the delivery chain. Home to Home is climate-smart, without compromising on speed or convenience.
Book until 22:00
The sender can book collection until 22:00 and have the parcel collected that same night, up to six days a week depending on the area.
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It all began with newspaper carriers
What is Home to Home?
Home to Home is Early Bird's service for deliveries between individuals, ideal for second-hand marketplaces that want to offer a convenient experience for both sellers and buyers. The parcel is collected without a label directly from the sender during the night and delivered all the way to the recipient's door or mailbox. As with our other services, parcels travel with newspaper carriers along routes that are already running, allowing vehicles and resources to be used more efficiently. Collection can be booked until 22:00 for collection that same night, and the parcel can be tracked throughout. Convenient, secure and sustainable.
The parcel's journey
Transport
Early Bird collects the parcel during the night. The sender receives a notification once it has been collected. At the terminal, a shipping label is attached and the parcel is scanned for onward transport to the destination area.
The buyer
Early Bird delivers the parcel to the recipient's door or mailbox. The buyer receives a delivery notification.
How to pack your parcel
Does Early Bird sound like something for you?
Fill in the form and we'll get back to explain how Home to Home could work for your business.
Home to Home – service-specific terms
Two variants of the same convenient delivery. Complete commercial terms are handled in the customer agreement.
Dimensions and weight
The climate-smart basic delivery – in the mailbox within 36 hours.
- Max weight
- 5 kg
- Max length
- 600 mm
- Length + width + height
- Max 900 mm
Options: delivery on Saturdays, SMS notification, and pickup.
More ways to get parcels flying
From delivery all the way home to convenient returns and parcel lockers. Explore more of our services and find the right solution for your e-commerce business.
Frequently asked questions about Home to Home
The essentials about booking, transport, package dimensions, and deviations. Complete commercial terms are handled in the customer agreement.
How is collection booked?
Booking takes place in Early Bird's interface via a link from the sales platform. Collection and delivery take place at the door or mailbox.
What is the latest time to book collection?
Collection can be booked until 22:00 for collection that same night. Collections take place from Tuesday to Saturday.
Where should the parcel be placed?
Senders living in a detached or terraced house should place the parcel in or beside the mailbox, as our carriers are not permitted to approach the door. Senders living in a flat should place the parcel where it is clearly visible outside the door.
How is the parcel tracked?
Both sender and recipient receive notifications by email and SMS during the parcel's journey. The parcel can be tracked on Early Bird's tracking page using the tracking number.
What happens if collection or delivery is unsuccessful?
If the parcel cannot be collected, another attempt is made the following night. The sender is notified of an unsuccessful collection by email or SMS. If delivery to the recipient cannot be completed, the applicable fallback procedure is followed.